Terms & Conditions



Goods are supplied in accordance with the Sale of Goods Act 1979, Distance Selling Regulations 2000 and Data Protection Act 1998, although we go above and beyond the minimum requirements to offer the best possible service.

These terms and conditions apply to all transactions received via. telephone, internet, e-mail or mail. Placing an order indicates your acceptance of these terms and conditions, so please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. We reserve the right to change these terms and conditions at any time without notice.

 

 

GENERAL:

We accept orders online, by phone and by e-mail. If you have any difficulty ordering online, please call us on 01530 41 41 28 or email us at   mike@zouchaudio.co.uk

All product descriptions, specifications, images and other information published online or in our advertisements is for guidance only and has been made accessible by suppliers, manufacturers and publications (online or otherwise). Zouch Audio cannot guarantee the reliability or accuracy of this information.

Whilst we will do our best to help with any questions made via. e-mail or phone, some products are of a technical nature and we are sometimes unable to give full specifications of all products. Full product details and specifications are available from most manufacturers’ websites.


Online prices on this website are also available in our shop:

Zouch Audio Ltd (Company Number 03080551),

The Old Coach House,

Off South Street,

Ashby De-La-Zouch,

LE65 1BQ



All prices shown include UK VAT at 20%. This applies to all orders delivered to UK addresses.

 

We provide a full VAT invoice with all deliveries. For a copy of any past invoice, please e-mail us at mike@zouchaudio.co.uk


All products and services are subject to availability and may be withdrawn at any time. We shall not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time.

Regulations state goods must be delivered within 30 days from the date of sale, unless a longer period has been agreed prior to this period ending. Our target delivery is 1-3 working days for UK (mainland) deliveries. Availabilities are specified on all products and are given as a guide. We reserve the right to cancel any order if an item is delayed beyond a "reasonable" period of time.

  


ZOUCH AUDIO REGISTRATION OFFICE:

Prince William House,

10 Lower Church Street,

Ashby de la Zouch,

Leicestershire,

LE67 1AB


 

PAYMENTS ACCEPTED:

BY CARD: We accept all major credit/debit cards including Visa Debit, Visa Credit and Mastercard, which are processed in a secure payment area.


BY BANK TRANSFER / POST: We accept bank transfer, payment by cheque or postal order. We do not accept western union payments. Payment by any of these methods must be received and clear before we ship your order. Please allow a minimum of 3 working days for bank transfers and cheques to clear.


ADDRESSES: You must provide us with your exact billing address and telephone number, which is held with your credit/debit card company. Any incorrect information given will cause delays in your order being processed. If you would like your order shipped to a different address, this is possible, please make sure that you give us all of the correct information.

Image title   Image title   Image title   Image title   Image title     Image title   



DELIVERY:


UK DELIVERY: We offer FREE Delivery on all orders over the total value of £50 which has a UK Mainland delivery address.



UK COURIERS: Smaller items are delivered using Royal Mail recorded delivery or special delivery. Larger items are delivered using a door-to-door courier service such as DPD or UPS. Items shipped on a next day, insured and trackable service with orders placed before 11am. Deliveries to the highlands, Isle of Man or Ireland may take up to 3 working days to arrive.



INTERNATIONAL SHIPPING: All final international shipping charges will depend on location and item, Zouch Audio will confirm postage once contacted by the customer. International shipments are sent by insured and trackable services using UPS or TNT. Please allow upto 5 working days for delivery. If there are any delays due to specific customs regulations etc, you will be contacted by Zouch Audio or by the courier with a request for any further information required.



FAILED DELIVERIES: If you do not receive your order within 5 working days after receiving your shipping confirmation, please contact us via telephone on 01530 41 41 28 or email us at  mike@zouchaudio.co.uk for tracking details. If your order is kept by the courier, not collected and then returned to us, we charge for redelivery, so please ensure you contact the courier if you receive a missed delivery slip.



We are responsible for your goods until they are delivered to your door and signed for. We only deliver goods to the address on the original order and goods will not be left without a signature. You are responsible for the goods when they have been signed for and accepted. After acceptance, any loss or damage to the goods shall be at your risk.


Please always sign for your order "unchecked", even if it does not appear to be visibly damaged on arrival. Damage in transit rarely happens, but signing "unchecked" will cover any issues with the courier on receipt of a damaged item. You must contact us regarding a damaged delivery within 24 hours of delivery otherwise the claim may be rejected.


Please contact us immediately (within 24 hours) to arrange a replacement. We may ask for photos of the box, or other information first and will then arrange a same/next day swap.




REFUNDS:

The customer has the right to cancel within 7 days of purchase. If you are to cancel your order, your payment will be refunded within 7 days of goods being returned. 

The products must be returned within 7 days of invoice.

A 20% restocking fee will be charged on all cancelled/returned orders (unless faulty upon arrival)

If you exercise your right to cancel, ownership reverts back to the supplier.

The following goods are non returnable once opened: cleaning fluids, general consumables (spray cans, cleaners), phono cartridges and earphones, unless damaged on delivery. Any unwanted goods must be sent back at the customers expense without exception.




RETURNS:

Distance Selling Regulations 2000 (7 day returns). You have the right to cancel your order (for any reason), up to seven working days after the day of receipt, under the following conditions: 

1. Cancellation must by in writing (a telephone call is not enough to constitute cancellation).
2. The goods must not be damaged or soiled in any way (otherwise we can not refund in full).
3. Cost of return is at your expense.
4. Goods arrive back undamaged (please insure the shipment if possible).
5. Goods are returned with their original packaging and complete.
6. Special / customised orders are non returnable.
7. Any free add-ons from promotions, must also be returned together with the goods.


In cases where an item has been sent back to us by the customer, we are not responsible for any damages in transit - please pack the items well! If the goods are packaged in a negligent manner, you will be responsible for the damage that may be sustained during transit and any charges incurred to fix the item(s) will be passed along to the customer.