UK DELIVERY: We offer FREE Delivery on all orders over the total value of £50 which has a UK Mainland delivery address.
UK COURIERS: Smaller items are delivered using Royal Mail recorded delivery or special delivery. Larger items are delivered using a door-to-door courier service such as DPD or UPS. Items shipped on a next day, insured and trackable service with orders placed before 11am. Deliveries to the highlands, Isle of Man or Ireland may take up to 3 working days to arrive.
INTERNATIONAL SHIPPING: All final international shipping charges will depend on location and item, Zouch Audio will confirm postage once contacted by the customer. International shipments are sent by insured and trackable services using UPS or TNT. Please allow upto 5 working days for delivery. If there are any delays due to specific customs regulations etc, you will be contacted by Zouch Audio or by the courier with a request for any further information required.
FAILED DELIVERIES: If you do not receive your order within 5 working days after receiving your shipping confirmation, please contact us via telephone on 01530 41 41 28 or email us at email@example.com for tracking details. If your order is kept by the courier, not collected and then returned to us, we charge for redelivery, so please ensure you contact the courier if you receive a missed delivery slip.
We are responsible for your goods until they are delivered to your door and signed for. We only deliver goods to the address on the original order and goods will not be left without a signature. You are responsible for the goods when they have been signed for and accepted. After acceptance, any loss or damage to the goods shall be at your risk.
Please always sign for your order "unchecked", even if it does not appear to be visibly damaged on arrival. Damage in transit rarely happens, but signing "unchecked" will cover any issues with the courier on receipt of a damaged item. You must contact us regarding a damaged delivery within 24 hours of delivery otherwise the claim may be rejected.
Please contact us immediately (within 24 hours) to arrange a replacement. We may ask for photos of the box, or other information first and will then arrange a same/next day swap.